Krisnayana, Komang Bayu (2023) Usability Testing Aplikasi Jinom Customer Menggunakan Model PACMAD. Undergraduate thesis, Universitas Pendidikan Ganesha.
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Abstract
The Jinom Customer application is a mobile application owned by PT. Jinom Network Indonesia, which functions as an internet service provider. As a public application, it is very important to carry out usability tests to evaluate the level of usability of this application. Thus, usability testing is carried out by applying the PACMAD (People At The Center Of Mobile Application Development) model which has 7 main measurement attributes. This test involved 10 respondents who were divided into 2 groups, namely the user group and potential users, with an age group between 17 to 40 years. The results of the usability testing, involving performance measurement techniques, RTA, QUIS questionnaires, and NASA-TLX, reveal that the Jinom Customer application can be considered to have achieved a relatively good level of usability for a mobile application. This assessment is based on the achievement of 6 out of 7 usability attributes in the PACMAD model, both for groups of users and prospective users. These results include aspects such as effectiveness (92.5% and 84% for each group), efficiency (0.051030017 goals/second and 0.004545175 goals/second), learnability (67% and 64%), memorability (92% and 84%), error (0.1545825 and 0.1462955), cognitive load (64 and 67.6) and level of satisfaction through certain indicators. As an effort to further improve the usability of the Jinom Customer application, a recommendation for improvement was designed using a high fidelity design/mockup. This design is based on the principles of the 8 golden rules by Benn Sneiderman and Human- Computer Interaction, as well as the theory of color psychology from Holtzschue. Analysis of the results of performance measurement and RTA data forms the basis for determining the elements that need to be improved in the Jinom Customer application, including certain sections, pages and features.
| Item Type: | Thesis (Undergraduate) |
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| Uncontrolled Keywords: | NASA-TLX, PACMAD, Performance Measurement, RTA, QUIS, Jinom Customer, Usability |
| Subjects: | T Technology > T Technology (General) > T201 Patents. Trademarks |
| Divisions: | Fakultas Teknik dan Kejuruan > Jurusan Teknik Informatika > Program Studi Pendidikan Teknik Informatika (S1) |
| Depositing User: | I Komang Bayu Krisnayana |
| Date Deposited: | 19 Oct 2023 23:50 |
| Last Modified: | 19 Oct 2023 23:50 |
| URI: | http://repo.undiksha.ac.id/id/eprint/17663 |
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