Procedures and Language Expressions Used in Handling Complaints at U Paasha Hotel

Wiguna Yasa, I Gede Wahyu Surya (2022) Procedures and Language Expressions Used in Handling Complaints at U Paasha Hotel. Diploma thesis, Universitas Pendidikan Ganesha.

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Abstract

This study aims to identify the correct way to handle guest complaints about food and beverage service at U Paasha Hotel Seminyak. Hotel Uphasaa Seminyak Bali is located at Laksamana streat no 77 Seminyak Bali. The research subjects are three staff of Food and Beverage service at U Paasha Hotel Seminyak. The study used data were collected by using a questionnaire food and beverage. Service at Uphasaa Hotel Seminyak Bali. In this study, the author submitted a questionnaire to 3 staff regarding how to properly handle guest complaints food and baverage service at Hotel Uphasaa Seminyak Bali. The writer gives the questionnaire about food and beverage service . The results showed that the way to handle complaints about food and beverage service was based on Standard Operating Procedures (SOP) at U-Paasha Seminyak Bali. SOP handling complaint food and beverage service in Uphasaa Hotel Seminyak is listen, apologize ,solve and thank you.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Procedures, Language Expressions, Complaints
Subjects: L Education > L Education (General)
L Education > LA History of education
Divisions: Fakultas Bahasa dan Seni > Jurusan Bahasa Asing > Program Studi Bahasa Inggris (D3)
Depositing User: I Gede Wahyu Surya Wiguna Yasa
Date Deposited: 22 Jul 2022 09:25
Last Modified: 22 Jul 2022 09:25
URI: http://repo.undiksha.ac.id/id/eprint/12626

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