DEVELOPING AN ENGLISH FOR FRONT OFFICE MODULE BASED ON THE 6CS OF THE 21 CENTURY SKILLS FOR TERTIARY LEVEL STUDENTS

Sari, Rima Andriani (2025) DEVELOPING AN ENGLISH FOR FRONT OFFICE MODULE BASED ON THE 6CS OF THE 21 CENTURY SKILLS FOR TERTIARY LEVEL STUDENTS. Doctoral thesis, Universitas Pendidikan Ganesha.

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Abstract

This study aimed to develop an English for Front Office module based on the 6Cs of the 21st-century skills for tertiary level students, and evaluate its validity, practicality, and if it has significant effect on students’ performance tests. An ADDIE development model was employed. A pre-experimental design was conducted at the Evaluate stage. The study was conducted in English for Business and Professional Communication Study Program of Universitas Pendidikan Ganesha. Research instruments were questionnaires, a document analysis checklist, interview guides, a test, and scoring rubrics. The data from questionnaires, a document analysis, and interview were analyzed qualitatively, and the data from the test were analyzed quantitatively using descriptive statistics, normality distribution test, and non-parametric test. The findings revealed that the validity of the developed module was categorized into very valid, the practicality was categorized into very practical, and the module has a significant effect with a large effect size on students’ performance test in English and front office skill.

Item Type: Thesis (Doctoral)
Uncontrolled Keywords: ADDIE, English for Front Office, ESP, 21st-century Skills, 6Cs
Subjects: L Education > L Education (General)
Divisions: Pascasarjana > Program Studi Pendidikan Bahasa (S3)
Depositing User: Rima Andriani Sari
Date Deposited: 15 Oct 2025 01:50
Last Modified: 15 Oct 2025 01:50
URI: http://repo.undiksha.ac.id/id/eprint/27212

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