DEVELOPING SUPPLEMENTARY MATERIALS OF ENGLISH FOR FRONT OFFICE THROUGH BLENDED LEARNING FOR VOCATIONAL HIGH SCHOOL STUDENTS

Artama, Kadek (2023) DEVELOPING SUPPLEMENTARY MATERIALS OF ENGLISH FOR FRONT OFFICE THROUGH BLENDED LEARNING FOR VOCATIONAL HIGH SCHOOL STUDENTS. Masters thesis, Universitas Pendidikan Ganesha.

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Abstract

Artama, Kadek Kusuma Jaya (2023), Developing Supplementary Materials of English for Front Office through Blended Learning for Vocational High School Students. Tesis, Pendidikan Bahasa Inggris, Program Pascasarjana, Universitas Pendidikan Ganesha. This thesis has been approved and examined by supervisor I: Prof. Dr. I Gede Budasi, M.Ed and supervisor II: Prof. Dr. Ni Made Ratminingsih, M.A. Keywords: blended learning, flipbook, Front Office, supplementary learning materials This study aimed at finding out 1) the supplementary learning materials needed, 2) the supplementary learning materials developed, 3) the quality and 4) the effectiveness of supplementary learning materials. The study was designed in research and development using Dick et al. (2015) model with ten steps involving two English teachers, three Front Office staff, three students on the job training, four expert judges, and 36 students. The data were obtained from interview guide, questionnaire, document analysis, and speaking test. The results of the study show, namely 1) five main learning materials are needed for Front Office, namely a) learning materials of four language skills integration, b) learning materials covering five topics (descriptive text, procedure text, transactional interaction text, short functional text, and report), c) learning materials covering twelve Front Office language function (renewal of reservations, the cancelation of reservations, hotel facilities, check in and check out, someone’s identity, complaints, registration form, bill, payment, greeting, leave-taking, and thanking), d) authentic learning materials, and e) materials to support blended learning; 2) materials developed into ten chapters, namely a) describing places and professions, b) handling reservation, check-in and check-out, c) greeting, thanking, leave taking, d) asking for someone’s identity, e) asking and offering help, f) asking for payment, g) handling complaint, h) confirming guests’ reservation, i) applying jobs, and j) outlining a training report; 3) the quality of developed product is categorized as excellent materials judged by two material experts (4.90 and 4.85) and two media experts (4.60 and 4.80); and 4) the learning material is effective with Sig. (2-tailed) 000. The effective size is categorized as very large size with value 1.30. The implication of the study gives theoretical contribution to English for Specific Purposes in which ESP can be theoretically combined with blended learning and authentic materials. The suggestions are given for other researchers to insert audio for clarify the pronunciation and for teachers, to use the product in learning English for Front Office.

Item Type: Thesis (Masters)
Uncontrolled Keywords: blended learning, flipbook, Front Office, supplementary learning materials
Subjects: L Education > L Education (General)
Divisions: Pascasarjana > Program Studi Pendidikan Bahasa Inggris (S2)
Depositing User: Kadek Kusuma Jaya Artama
Date Deposited: 22 Feb 2023 23:48
Last Modified: 22 Feb 2023 23:48
URI: http://repo.undiksha.ac.id/id/eprint/14608

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